Quality in health care generally refers to getting the health care services you need, at the right time, using the appropriate test or procedure, to achieve the best possible results. Quality metrics, the tools that help assess quality and value in health care, are essential to transforming the health care system because they drive performance and accountability within payment structure. Although the health care system was created to serve consumers, they are often not involved in identifying the care, health outcomes, and quality measures that are the most meaningful to them.
Consumer engagement largely depends on the willingness of payment reform leaders to engage consumers intentionally throughout the quality metrics development process.Quality Metrics One-pager
This factsheet was developed by a coalition of advocates for consumer-centric health systems change. Center for Health Progress is part of the leadership team for this coalition.